Objective: The objective of this user research is to gain a deep understanding of the challenges and pain points faced by individuals, who are trying to improve their English language skills through online learning platforms.

Participants:

• English proficiency level: Varied (from beginner to advanced)
• Experience with online language learning: Varied

Interview Structure:

Each interview will consist of the following sections:

1. Introduction (5 minutes)

   • Welcome and thank the participant for their time.
   • Explain the purpose of the interview and ensure their consent for recording.
   • Briefly introduce me and my role in the research.

2. Background and Current Learning Methods (10 minutes)

   • Ask the participant about their background and why they want to improve their English skills.
   • Inquire about their current methods of learning English, including online resources and courses.

3. Pain Points Exploration (15 minutes)

   • Use open-ended questions to delve into their pain points and challenges in learning English. Focus on the four main issues mentioned earlier:

   a. Lack of a systematic approach:

   • Q1: Can you describe your current approach to learning English?
   • Q2: What difficulties do you face in maintaining a systematic learning routine?

   b. Difficulty in understanding natives during real conversations:

   • Q3: Have you had experiences where you understood your English teacher but struggled with native speakers? Can you describe one?
   • Q4: What specific challenges do you have when you speak with native English speakers?

   c. Inadequate vocabulary:

   • Q5: How would you rate your vocabulary in English?
   • Q6: Can you recall a recent situation where you felt you lacked the right words during a conversation? What happened?

   d. Grammar concerns:

   • Q7: How comfortable do you feel with English grammar?
   • Q8: Could you share an example of a recent grammar-related challenge you faced?

4. Online Learning Experience (5 minutes)

   • Discuss their experiences with online English learning platforms.
   • Q9: Which online platforms or resources have you used for learning English, and what has been your experience with them?

5. Suggestions and Preferences (5 minutes)

   • Q10: What kind of support or features do you believe would help you overcome your language learning challenges?
   • Q11: Are there any specific aspects of online language learning that you prefer or dislike?

6. Closing Remarks (5 minutes)

   • Thank the participant for their valuable insights.
   • Let them know about the next steps in the research process, such as follow-up interviews or surveys.

Responses and Analysis:

Responses will be transcribed and analyzed to identify common themes and pain points across all participants. These insights will guide the development of strategies and solutions to address the issues raised during the interviews.

Users interviews